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At Vita Serena, we are dedicated to delivering your wellness essentials with care, efficiency, and transparency. Our shipping terms may vary depending on your delivery destination.
We’re pleased to offer free shipping on all orders over R2000 within South Africa.
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Once your order is dispatched, you will receive a confirmation email with your tracking details. We offer standard shipping via The Courier Guy for domestic orders only
At Vita Serena, customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate. We cannot be held liable for delays, lost packages, or non-delivery resulting from incorrect or incomplete shipping addresses entered during purchase.
While we make every effort to meet estimated delivery times, unforeseen events—such as severe weather or carrier-related delays—may impact your order’s arrival. We appreciate your patience and understanding should such circumstances arise.
We’re excited to bring Vita Serena to customers around the world. International shipping is not yet available, but it’s on the way!
Stay tuned—global delivery options will be launching soon, with rates calculated at checkout based on your location, and the size and weight of your order.
Once international shipping becomes available, please be aware that customs duties, import taxes, and any additional fees may apply upon arrival in your country. These charges will not be included in the checkout total and will be the responsibility of the customer.
Vita Serena will not be liable for any customs delays or additional charges imposed by local authorities.
We’re here to assist.
For any questions related to shipping, tracking, or upcoming international deliveries, please contact us at info@getvitaserena.com