Refund policy

 

At Vita Serena, we strive to provide the highest quality supplements to our customers. While we regret to inform you that we do not accept refunds or returns on any products, we are committed to ensuring your satisfaction. If you are unhappy with your purchase, please reach out to us at info@getvitaserena.com within 7 business days of your order date, and we will do our best to assist you.

Damaged or Incorrect Orders

In the rare event that your order arrives damaged, or you receive an incorrect item, please contact us immediately. Include a photo of the damaged item(s) in your email so we can assess the situation and provide a resolution.

Return Authorization and Refunds

Please note that return authorizations and refunds will not be granted if items are not in their original, sealed condition, or if the original packaging has been opened or damaged. We cannot be held responsible for items lost or damaged during transit.

Damages and Issues

We encourage you to inspect your order upon receipt. If you discover any defects, damages, or if you receive the wrong item, please contact us right away. We will evaluate the issue and work towards a satisfactory resolution.

Refund Process

If your order is determined to be damaged or incorrect, we will notify you once we have received and inspected your return. If the refund is approved, it will be processed back to your original payment method. Please allow some time for your bank or credit card provider to complete the refund process.